RESIDENTIAL Services Feature Overview


Wireless Signal Forwarding
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.

Crash & Smash Protection

Crash & Smash Protection exclusive and patented technology, enables alarm signal transmission to the central station even if the security system is destroyed or disabled by an intruder. This happens during the dialer delay period on the WSF package and during dialer delay period, entry delay or alarm dialing process.

Daily Supervision

Monitor panel connectivity with signal supervision between the control panel and to know when a panel is not responding.


Remote Arming/Disarming

Arm/disarm system remotely via web or mobile apps.

System Status and Summary of Recent Activity

View an at-a-glance summary showing the current system status and any recent activity at the property via web or mobile apps.

User Code Management

Add/delete/edit user codes remotely, and track which users arm/disarm the system at what times. For systems with multiple partitions, choose which partition(s) each user code can access.

Searchable 60-Day Event History

Search a 60-day history of events reported by the system, including alarms and other activity, via web or mobile apps. Customize the time frame of the search, and filter by device or event type. Download results as HTML or Excel files.

Multiple Permission-Based Web Logins

Create different “sub-users” for the account and grant varying levels of permissions for each user to view/change various settings in the online account.

Multiple Partition Support

For compatible Qolsis iQ control panels with multiple partitions, arm or disarm individual partitions via the web, add and assign new user codes to a specific set of partitions, see which sensors are in which partition, and filter the online event history by partition.

Multi-System Access

Access multiple security systems from a single account through a convenient drop-down menu in the online account and mobile apps.



Receive email/text message notifications for any type of alarm reported by the security system. Through the online account, customize which types of alarms result in notifications. These automated alarm alerts are in addition to and independent of the emergency response services provided by the central monitoring station.


Receive email/text message notifications when the security system is armed or disarmed.

System Events

Receive email/text message notifications for power failures, sensor tampers and malfunctions, panel low battery, and other types of system events.

No-Show Alerts

Receive email/text message notifications if a certain person did not disarm the security system during selected times on chosen days.

Arming Reminders

Receive email/text message notifications if the security system is not armed or disarmed by a particular time on chosen days.


Intelligently trigger arming reminders and events based on Geo-Fence settings and mobile phone location.

Sensor Activity Monitoring

Even when the security system is disarmed, receive email/text message notifications for non-alarm activity reported by sensors including door, window, cabinet, motion, and other various sensors. The module communicates ALL sensor and system activity that occurs 24/7 to’s Network Operations Centers, then sends customized notifications to selected recipients.

Unexpected Activity Alerts

Receive alerts whenever unexpected activity occurs, based on learned activity patterns. Alerts based on user face recognition are also available on select panels only and require the customer to opt in.


Receive email/text message notifications if a particular door, cabinet, or window sensor is left open for an extended period during specified time frames. Receive a Restoral Notification once the sensor is closed again.

Weather to the Panel

Get current weather and up to 6-day weather forecasts displayed on the security control panel screen and keypads.



Send commands to turn lights on/off via web or mobile apps. Create automated light schedules to have specific lights turn on at certain times, for specified lengths of time. Create rules so a specific light turns on if a certain sensor is activated. Also, create even-triggered light rules based on arming/disarming and system activity and also set up custom automation rules.


Remotely control door locks via web or mobile apps, see lock status (locked/unlocked) and receive email/text message notifications when a lock is accessed by a specific user. Also, set up automated locking/unlocking based on security system arming/disarming and trigger video recording when locking/unlocking door.


Remotely control thermostat(s) via web or mobile apps and easily create custom schedules to set temperatures based on time of day, day of week, activity patterns and the status of the security system to make properties run more efficiently. Receive real-time email/text message notifications when a thermostat setting is changed or the temperature goes out of range. Access energy-saving tools like Energy Assistant, Savings Estimator and Extreme Temps to help reduce energy usage and save money.

Energy Monitoring

Track energy usage for the whole home and for individual energy-consuming devices. Allows for measurement of actual impact of energy-saving features.

Irrigation Control

Remotely monitor and control Rain Bird or Rachio irrigation systems from the mobile app.

LiftMaster® Integration

Integration with any supported LiftMaster product. (e.g. To control LiftMaster Garage Door Openers, Garage Doors AND LiftMaster Integration add-ons need to be added to the account.)

Lutron® Integration

Integration with any supported Lutron product. (e.g. To control Lutron Lights, Lights AND Lutron Integration add-ons need to be added to the account.)


Image Capture on Alarm*

Capture motion activated images during system alarm events; up to 50 sets of images are automatically uploaded per event, for up to 10 alarm events per month.

Image Capture on Disarm

Capture images during disarm events. Images can be uploaded to the image gallery.

Daily Views Rules

Create rules to upload and send motion activated images captured during a specific time period.


On-Demand Peek-In

Request system images on-demand to be uploaded immediately or upon next motion detection.


Additional Image Upload

Upload additional images that were captured by the sensors and not automatically uploaded, such as extra alarm, entry delay or disarm images.

Image Alerts

Receive email/text message image alerts on images captured during alarms, Daily Views, or Peek-In requests.

* Images - Plus Package



Live Video Monitoring

View live video simultaneously via the online account and mobile apps.


Customizable Video Clip Recording and Alerts

Create video recording settings based on security system events, video motion detection, time of day, lock status or GeoFence settings. Receive email/text message notifications, including optional video clip attachments for instant playback via web and mobile apps, whenever new video is recorded.

Video Clip Playback

Watch recorded video clips on the online account, as email/text message notification attachments, or via’s mobile apps.


Video Analytics

Person, vehicle, and animal alerts. Record video using advanced tripwires and activity zones. Alerts include a thumbnail image with a box around the detected object and detail about the object type (was it a person, vehicle, or animal). Includes Perimeter Guard™ proactive defense. Requires a compatible camera.

Onboard Recording with Smart View

Enjoy 24/7 awareness with encrypted microSD card Onboard Recording on select cameras, plus access to Smart View, our most advanced web viewer yet. This service package add-on is included with the Commercial and Commercial Plus service packages for all eligible cameras.

Single Doorbell with Analytics

1 doorbell camera with Video Analytics and 1200 clips of storage with 1200 clips/month bandwidth.

Basic Doorbell

Use the mobile app to get activity alerts and recorded clips to see who is at the door. Hear and speak to visitors with built-in Two-Way Audio.

Remote Video Storage

Video clips are stored via’s secure, hosted off-site server—no local PC or video server required. However, users can view and download stored video clips to a local computer. A video clip can also be protected from being overwritten by newer clips once the remote video storage limit has been reached.

Pro Video

1,000 clips of storage with 1,000 clips/month bandwidth, up to 4 cameras.

Pro Video with Analytics

Video Analytics, 3,000 clips of storage with 3,000 clips/month bandwidth, up to 4 cameras. Includes Perimeter Guard™ proactive defense for all eligible cameras. Requires a compatible camera.


Ensure easy independent living with daily activity monitoring and real time notifications. Users receive alerts for events like when no activity is detected or the bed is unoccupied. This solution also allows users to track behaviors and see trends over time