Sapphire - Smart Alarm

Professional Grade Alarm Systems & Accessories Direct to the Public

+44 01744 604751

admin@smart-alarm.co.uk

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POWERMASTER FREQUENTLY ASKED QUESTIONS

General Pre-Sales Questions

Is the system easy to install?

Yes, because it is a 2-way system, each device's parameters are set via the control panel. If your system is connected to Power Manage, an easy to use mobile app (Alarm Install) can also be used to help speed up the installation.


Can I use the system in countries other than the UK?

Yes.  The system we supply is UK specific and all the devices we supply are also UK specific.  So as long as all the devices are supplied by us or are stated to be UK specific then they are all compatiblle with UK panels


Can I use the devices you sell with an ADT Powermaster alarm system?

With the exception of batteries, power supplies and our Power Manage service, none of the devices we sell are compatible with ADT systems. The reason for this is that ADT supply systems in the UK with the European (868-0 EUR) country code. These are not compatible with UK (868-1 UK) systems and devices.


Can I use the PowerlInk 3.1 broadband (IP) module outsude the UK?

The Powerlink 3.1 module we sell is also country specific. There for it can be used outside the UK but only in systems with the 868-1 UK country code.


Can I use the GSM/GPRS module outside the UK?

Yes, the GSM/GPRS will accept any live data enabled SIM card (full size).


Can I fit both the Powerlink 3.1 broadband  module and the GSM module?

Yes, many customers fit both.  Using the Powerlink for connection to the Power Manage server and the GSM as a back-up reporting method.


General Technical Questions

What are Zones, Part Sets and Partitions?

In wireless systems a zone is used to connect one detector to the system.  In a typical small domestic system Zone 1 may be used for a magnetic contact on the main entrance door, Zone 2 may be used for a magnetic contact on the rear door.  Subsequent zones may have motion detectors (PIRs) assigned to them.

Each Zone can be assigned a zone type.  In the example above Zone 1 would typically be a Delay Zone (Perimeter) to allow entry/exit through that zone within a specified time.  Zone 2 would typically be set as a Perimeter Zone.  The detectors on the interior zones would typically be set as Interior Zones.  The PowerMaster system can be set in two modes – Home and Away.  In Home mode only perimeter zones are armed allowing movement within the property.  In Away mode all the zones are armed.

In addition to the above the system is equipped with an integrated partitioning feature that can divide the alarm system into three distinct areas, identified as Partition 1, 2 and 3.  A partition can be armed or disarmed regardless of the status of the other partitions within the system. Partitioning can be used in installations where shared security systems are more practical, such as a home office or warehouse building. When partitioned, each zone, each user code and many of the system's features can be assigned to Partition 1 to 3. Each user code is assigned with the list of partitions it is allowed to control in order to limit access of users to certain partitions.  Each partition can also be set in Home or Away mode.


What is 'Latchkey Mode'?

The alarm can be set in ‘Latchkey’ mode.  When the alarm is unset a message is sent by the chosen method that the alarm has been unset.  It is designed to notify parents that their child has successfully come home from school say.


Can Powermax devices be used with a Powermaster system?

Absolutely not.  The PowerMax system uses a totally different wireless system and is only 1-way.  There are a couple of peripherals which are common to both PowerMax and PowerMaster systems – The GSM350, USB Programming lead, and the Expansion board.


How long will the batteries last in a Powermaster system?

The battery life depends on the usage and the device type.  Because the system is 2-way the devices can be put to sleep by the control panel.  The battery life is at least double of that of similar PowerMax devices typically as long as 6 years.


What is the wireless transmission range of Powermaster devices?

Wireless transmission/reception values are quoted as Line-of-Sight (LoS) i.e. with no obstructions between transmitter and receiver.  Visonic quote up to 2,000m LoS, however this is significantly decreased by walls etc between the transmitter and receiver.  Standard brick and plaster walls do not normally cause signal loss problems.  The big enemy of wireless transmissions is metal especially ferrous (iron) metals.  Also note; that the earth is also a good absorber of wireless signals and as such devices should not be installed close to the ground (below approx. 1 metre) and definitely not underground.


How does remote monitoring work?

There are two types of monitoring available for the PowerMaster system. 

Self Monitoring – this requires the system to be connected to a PowerManage server.  Once connected, the server can send e-mails and notifications to specific recipients.  The PowerManage server also connects to the Visonic-GO app which allows control, event notification and status of the alarm system. 

Third-party Monitoring – this again requires the system to be connected to a PowerManage server or other suitable receiver at a monitored Alarm Receiving Centre (ARC).  The ARC is constantly manned and when alarm notifications are received the ARC attempts to verify that an actual intrusion has taken place.  Upon verification, the ARC can inform the Police that a verified alarm has occurred and the Police will respond.  The Police are unlikely respond to unverified requests.  The cost is dependent on the provider but is likely to be in the region of £30 per month.


Do I have to have the system monitored?

No; the system operates extremely well as a standalone wireless alarm system and in our experience is very stable and reliable.  All the control panels have a built in PSTN dialler which can be used to report to up to 4 private telephones.  The reported events are selectable to only report the events required.  Note that if you have the CAM-PIRs on the system then you can only receive images if the system is connected to a PowerManage server.


Is there a mobile app for smartphones and tablets?

Yes, there are two mobile apps for both Android and iOS (search for Visonic-GO and Tyco AlarmInstall). Together, the apps can be used to remotely configure, control and monitor the system. Requires connection to Power Manage via Powerlink broadband or GSM module.


Can I view images from the PIR- cameras on my smart-phone /tablet?

If the system is connected to the PowerManage server and the free Visonic-GO app is installed then the cameras can send images directly to the app on alarm occurrences.  Pictures-on-demand can also be requested from the app.


Can I remotely control the alarm system by phone and SMS messaging?

The system can be controlled over the land-line by dialling into the control panel and using the telephone keypad to issue commands, check the alarm status and enable ‘Listen In’.  If the GSM module is fitted similar commands can be sent via SMS messages.


Installation

Are the PowerMaster devices you supply compatible with my existing PowerMaster devices?

All the PowerMaster equipment we supply is UK specific and is labelled 868-1:XXX, where ‘868’ is the frequency, the ‘-1’ is the country code and the XXX is the device type.  The device type for control panels is ‘ANY’ which means that it is compatible with any device type having the ‘868-1’ prefix.  Each device has its particular device type number.  For example, the UK version MC302 is labelled ‘868-1:010’, the CAM-PIR is 868-1:014’ and as such both devices are compatible with control panels having the ‘868-1:ANY’ label.


I have a detector/device which was previously enrolled to another PowerMaster control panel; can I enrol it to another PowerMaster control panel.

First off, the device and the panel it is being enrolled to must have the same frequency and country code.  Ideally, the device should have been deleted from the original control panel.  Remove and replace the battery before enrolling the device to another control panel.  The device may show as pre-enrolled for a short while until the network synchronisation is completed.


How do I find out the version of my panel?

The version of the panel is displayed under the ‘SERIAL NUMBER’ menu.  Once in the menu, repeatedly pressing ‘NEXT’ will scroll through the panel’s data.  The ‘JS702275 K18.022’ number format indicates the panel version – in this case 18.022.  Also note that the Panel’s ID is also under this menu.  The Panel ID is needed to connect to a PowerManage server.


I have a PowerMaster control panel on version 15; can I use the PowerLink 3.1?

No, the PowerLink 3.1 will only work with panel versions 17 and above.  When used with version 17 panels there are a couple of subtle differences in programming but nothing that really causes any problems.  For the best functionality, version 18 up should be used.  All the PowerMaster versions can connect to the PowerManage server via the GPRS channel using the GSM module.


I am a DIY installer; can I install the PowerMaster system myself?

Absolutely yes; the Visonic Powermaster system is very quick and easy to install.


Can I connect the control panel to the mains supply using a standard plug?

You can - however, ideally it should be wired into an un-switched fused spur fitted with a 3 amp fuse.  The fused spur should be installed by a qualified electrician.


Are all the relevant manuals supplied with the PowerMaster equipment?

Yes; control panels and kits with control panels are supplied with digital and/or hard-copy user and installation manuals. All detectors and devices are supplied with hard-copy manuals.


Do you provide support with the installation if I need it?

Yes, we give support via email and phone during working hours. or you can visit our Powermaster Help & Support page for more information.


Troubleshooting

How does the system indicate troubles?

The system reports troubles to the control panel and also to the Visonic-GO app (if used).  There are two types of troubles – critical and non-critical.  Critical troubles are displayed as NOT READY TRBL.  The alarm cannot be set until the critical troubles are cleared.  The simplest form of critical trouble is simply a detector in an alarmed state – e.g. a door with a magnetic contact fitted is open – closing the door will clear the trouble.  Pressing the OK key on the panel will scroll through all the troubles on the system.  Once all the troubles are cleared the system will report READY or READY – MEMORY and the system can be set.


How do I clear the [READY - MEMORY] message?

Press the status button on the Keyfob or press [OK] on the panel repeatedly to review the memory condition. Start the ARMING process then disarm the system. The memory prompt should be cleared, if not press the [OK] key repeatedly until the prompt clears.

Note that if you have a PowerLink3 connected to the internet through a router you will get a COMMS FAIL error if the internet connection drops out.  The COMMS FAIL error can be cleared by entering installer mode and then exiting installer mode.


What do I do if I get a SYSTEM JAMMED message?

This is an important feature as panels in a constant jamming mode cannot hear other transmitters on the system which causes inactivity and testing problems. System jams are very rare and are usually temporary. However if the trouble persists, check if there is anything new around the panel that could be causing RF interferences, for example, baby monitor, WiFi transmitter, door bell etc.  To temporarily eliminate anything within the premises, if possible, turn off the main electricity supply.


What do the trouble messages mean?

All the error messages are explained in the main installation manual.


I have forgotten my User and/or my Installer code, what can I do?


You can reset the User and Installation codes to their default settings by carrying out the following reset procedure.  This will only reset the codes and no other settings.


  1. Remove mains power to the control panel.
  2. Open the control panel and disconnect the battery.
  3. Locate the 3 pins marked DEF and fit a jumper across the two default pins D and E.
  4. Reconnect the battery for a period of 10 seconds.
  5. Disconnect the battery and remove the jumper from pins D and E.
  6. Reconnect the battery.
  7. Close the control panel.
  8. Re-apply the mains power.
  9. Check that the codes have defaulted to 1111 (User) and 9999 (Installer).
  10. Change both codes immediately.  Everyone knows the defaults!
  11. Don't forget your new codes.

Sapphire - Smart Alarm


Delivering professional quality wireless alarm systems and accessories  to trade and non-trade customers throughout the UK and Europe


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Contact Info

+44 01744 604751

Martland House
      7 Kilbuck Lane

      St. Helens

      Merseyside

      WA11 9XJ

      United Kingdom